[Privacy Policy]

1. Introduction

House of Purulia ("we", "us", "our") is committed to managing your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We ensure transparency, accountability, and security in handling your data.

By visiting our website or placing an order with us, you consent to the collection, use, and disclosure of your personal information in accordance with this Policy.

2. Who we are

House of Purulia is a leading purveyor of rare and exceptional food products, supplying restaurants, hotels, retailers, distributors and direct consumers.

• The House of Purulia Pty Ltd, ACN 695 588 544, ABN 49 351 971 651
• Website: houseofpurulia.com.au
• Email: orders@purulia.au
• Jurisdiction: New South Wales, Australia

3. What personal information we collect

We collect only the information necessary for our business operations or our relationship with you.

3.1 Information you provide directly

• Full name
• Delivery address and billing address
• Email address
• Phone number
• Payment details, processed securely by our payment processor. We do not store card numbers.
• Order history and preferences
• Communications you send us, including enquiries and feedback

3.2 Information collected automatically

• IP address and browser type
• Pages visited and time spent on our website
• Device information
• Cookies and similar tracking technologies (see section 9)

4. How we use your personal information

We use your personal information for the following purposes:

• Processing and fulfilling your orders
• Arranging delivery via Australia Post or self-delivery (Sydney metro)
• Sending order confirmations, dispatch notifications, and delivery updates
• Responding to your enquiries and providing customer support
• Sending marketing communications where you have opted in, including our newsletter
• Improving our website and service offering
• Complying with legal and regulatory obligations
• Fraud prevention and security

We will not use your personal information for any purpose that is incompatible with the purpose for which it was collected without your consent.

5. Disclosure of personal information

We may share your personal information with the following third parties, strictly as necessary to operate our business:

5.1 Service providers

• Shopify Inc.: e-commerce platform, checkout and payment processing
• Vercel Inc.: website hosting
• Australia Post: delivery of orders
• Zoho Corporation: inventory, order management and invoicing
• Mailchimp (Intuit Inc.): email marketing platform
• Google LLC: analytics, workspace, and operational tools

Where data is shared with service providers located outside Australia, we take reasonable steps to ensure those providers handle your information in compliance with the Australian Privacy Principles (APP 8) and with equivalent protections in place.

5.2 Other disclosures

• Law enforcement or regulatory authorities, where required by law
• Professional advisers (legal, accounting) bound by confidentiality obligations

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. Sensitive information (such as health or criminal records) will only be disclosed with your explicit consent or as required by law.

6. Data storage and retention

6.1 Storage formats

We store personal information in the following formats:

• Electronic systems and databases
• Encrypted archives and cloud-based platforms
• Secure paper records where applicable

6.2 Retention periods

We retain your personal information for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, and reporting requirements. Typically:

• Order records: 7 years, in accordance with tax and accounting obligations
• Marketing subscription data: until you unsubscribe or request deletion
• Website analytics: as set by the applicable platform's default retention settings

Information is securely destroyed or de-identified when it is no longer required or legally mandated to be retained.

7. Your rights

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the following rights in relation to your personal information:

7.1 Right to access

You may request access to the personal information we hold about you. Once we verify your identity, we will provide the information unless an exception under the Privacy Act applies.

7.2 Right to correct

If your information is incorrect, outdated, or incomplete, you may request that we correct it. We will take reasonable steps to update your information promptly and notify you of the outcome.

7.3 Right to delete

You may request deletion of your personal information. We will comply unless we are legally required or otherwise permitted to retain it, such as for tax compliance or the resolution of disputes.

7.4 Right to withdraw consent

Where you have given consent for a specific use of your personal information, such as for marketing communications, you may withdraw that consent at any time by contacting us directly or by using the unsubscribe link in any marketing email.

7.5 How to exercise your rights

To exercise any of the above rights, please contact us at orders@purulia.au. To protect your privacy, we may ask for proof of identity before processing your request. We will respond within a reasonable timeframe, generally within 30 days.

8. Data breach notification

We take data security seriously. In the event of a data breach that is likely to result in serious harm to affected individuals, we will notify those individuals and the Office of the Australian Information Commissioner (OAIC) promptly, in accordance with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth).

9. Cookies

Our website uses cookies and similar tracking technologies to improve your browsing experience and collect analytical data. You can control cookie settings through your browser; however, disabling certain cookies may affect the functionality of our website.

We use cookies for the following purposes:

• Essential cookies: required for the website to function, for example shopping cart and session management
• Analytics cookies: to understand how visitors use our website, via Shopify and Google analytics
• Marketing cookies: where you have consented, to support email marketing through Mailchimp

10. Security

We employ rigorous measures to safeguard your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These include:

• SSL encryption on our website for all transactions and data transmission
• Strict access controls limiting who can access customer data internally
• Secure third-party payment processing. Card numbers are never stored by us.
• Regular review of our security practices
• Secure destruction of information when it is no longer required

However, no method of transmission over the internet is completely secure. We cannot guarantee the absolute security of your information.

11. Children

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

12. Changes to this policy

This Policy may be updated from time to time to reflect changes in law or business practice. The current version will always be available on our website with the effective date noted at the top. Significant changes will be communicated via our website or by direct communication.

13. Complaints

We take privacy concerns seriously. If you believe we have not handled your personal information in accordance with this Policy or applicable law, please contact us in the first instance at orders@purulia.au.

We will thoroughly investigate your complaint and respond promptly. If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

14. Contact us

For any questions or concerns about this Privacy Policy or your personal information, please contact us:

• Email: orders@purulia.au
• The House of Purulia Pty Ltd, ACN 695 588 544, ABN 49 351 971 651
• Jurisdiction: New South Wales, Australia